405hpta

iTrader: (1)

I ordered a fan harness last week and it hasn't been charged to me yet, and I can't get ahold of them, they don't answer the phone etc. Anyone else had issues with them? Seems like ever since I started trying to order stuff from them a couple months ago they never answer the phone, never return messages or pms.

TXsilverado

iTrader: (19)

get used to it.

ridnlow

iTrader: (5)

they are just so busy.. i finally got a unlocked pcm from him and just decided to tune my truck myself with the help of guys here.. thank goodness i ordered my ls1 swap harness for my 94 before they got real busy.. they had that thing made and shipped in a week and a half..

405hpta

iTrader: (1)

being busy is NO excuse for poor service. I'm not that worried about it really since I have yet to be charged. However if I am charged and receive no harness, that will become a larger issue.

ridnlow

iTrader: (5)

they wont charge you until its shipped.. they have always been good about that..

JonD985

iTrader: (2)

yeah i've tried emails and calls with no luck also

CHEVRACER83

i know you guys say its no excuse... but wen i used to build engines... i wouldnt get back to people just cause i was so burned out i was at school, asleep or working....

trust me guys if you have never run a small operation you wouldnt understand...

please just give the guy a chance.... ive never dealt with him, but i know what its like to have people say stuff and trash your reputation without even knowing what youre dealing with

TXsilverado

iTrader: (19)

its part of owning a business...if you cant handle the demand, hire more help i hear that he just hired a new full time employee to do nothing but answer phone calls so maybe things will get better soon.

99Silverado5.3

iTrader: (7)

Plus this isn't the first problem I've heard of poor CS, this has been going on for a while.

rivierakid55

iTrader: (1)

i never heard back from them about my retune or unlocking my pcm so someone else could do it. so i now have 3 extra pcms. yippee.