Not Good with Nelson Performance
06-09-2011, 04:34 PM
#1
Not Good with Nelson Performance
First of all Nelson Performance clearly states in there terms & condition that retunes are FREE for the life of the vehicle as long as you own it. It doesn't say the life of the engine or tranny but the vehicle. I order a retune because I swapped motors out in my truck. I get the tune and I can't even connect the PCM and due to putting an 02 motor in an 05 truck the connectors dont match anymore... now they want me to pay for a new tune when it says FREE RETUNES FOR THE LIFE OF THE VEHICLE!!!
06-09-2011, 04:51 PM
#2
TECH Fanatic
iTrader: (9)
Join Date: Jul 2010
Location: Bossier City, Lousiana
Posts: 1,012
Likes: 0
Received 0 Likes
on
0 Posts
Well ill have to take there side on this one, if you went to a new computer they would charge you for the tune credits, but if its the original computer on a different motor it should be honored... Just my .02
06-09-2011, 05:09 PM
#3
TECH Enthusiast
iTrader: (13)
Join Date: Jul 2007
Location: South of South Ft Worth
Posts: 714
Likes: 0
Received 0 Likes
on
0 Posts
ya i do agree with nelsons here as well if it were the same vin and pcm ur trying to get retuned then it should be done but since you are describing a diff vin and pcm then u gotta pay up bro....
06-09-2011, 05:35 PM
#7
Staging Lane
Join Date: May 2011
Posts: 76
Likes: 0
Received 0 Likes
on
0 Posts
I'm pretty sure that's a common sense deal...I would assume anyways. Bottom line is you just have to put yourself in the shops position...it would be financial suicide to go in the hole like that. I realize you are pissed but it is what it is man
